We have been collecting the feedback from our first distribution of Metadot 7 based on Ruby on Rails. So far so good: we have found no major issues, just tweaks to be done in the installation scripts. For those who want to get their hands on Metadot 7, go to www.metadot.com and sign up to the Metadot Rails forum.
Monday, 2 July 2007
Time Tracking For Mojo Helpdesk
Posted on 08:33 by Unknown
We added a time tracking feature to Mojo Helpdesk, our hosted ticket tracking service. You can now track how much time your tech staff spends helping customers and get statistics per tech, customers, queues, so you know where the real costs are spent. This feature is available for the Enterprise plan customers.
We have also rolled out our a new documentation site, Mojo Helpdesk wiki, that provides our Mojo Helpdesk users not only the online doc, but also the latest news and notices for planned maintenance. Check it out:- Time tracking information: mojowiki.metadot.net/faqs/time-tracking
- Mojo Helpdesk wiki: mojowiki.metadot.net
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