Simplify school support with Mojo Helpdesk - Ticket Tracking for Education

We recently reached out to our customers who work in schools, universities, and other educational institutions to hear their thoughts on Mojo Helpdesk. 

They reported that 24/7 accessibility, out-of-the-box email integration, Google Apps integration, and affordability were the key reasons they chose Mojo Helpdesk as their ticket tracking system. You can read the full story here. 

In this blog we follow up with a few excerpts from the stories we received.

Enjoy:

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Henry Britt, Information Technology Director, Trinity Episcopal School Charlotte, North Carolina

"Before Mojo Helpdesk, we did not have a tracking program other than the list I carried in my back pocket which was known as the Butt List! Now Mojo Helpdesk is used by all of our faculty and administration from kindergarten through 8th grade. 

The work does not go away but now everyone knows how much work you are doing and cuts you a little more slack... not much, but it helps!"

- Henry

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Brandon Howe, Multimedia Specialist, Institute of International Education New York, New York

"I can be OCD when it comes to messages and trying to keep conversations organized, Mojo Helpdesk allows me to stay organized, on track with my requests and free of clutter which allows me to work more effectively and cover more ground every day. 

I like the simplicity of using Mojo Helpdesk. I had a good idea of what I was looking for in a product, and Mojo Helpdesk was everything I needed and more."

- Brandon

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Greg Long, Director of Technology, Community Schools of Frankfort
Frankfort, Indiana 

"Mojo was the answer for us! We use it exclusively for IT help desk support and will be rolling it out to school maintenance departments over the summer. It integrates perfectly with Google Apps for Education, it's 100% cloud based, and it's a small fraction of the cost."

- Greg

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If you have any questions about our help desk and ticket tracking software for schools and universities, please feel free to contact ryan (a) metadot (dot) com or call me at 512.346.0360.

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The Top 4 Reasons Schools and Universities Use Mojo Helpdesk

Mojo Helpdesk is a trusted provider of web hosted help desk & ticket tracking for schools & universities worldwide.

Mojo Helpdesk is proud to be the preferred help desk and ticket tracking tool for schools and universities who need an efficient way to manage support requests. Our users include a diverse collection of K-12 schools such as Texans Can Academy in Dallas and Cherry Creek Schools in Denver as well as top notch universities like Stanford and Yale.

We recently polled our school & university users to see why they chose Mojo Helpdesk and here's what they had to say:

1. Accessible anytime, anywhere for students, faculty, and admin. 

Since Mojo Helpdesk is web-hosted online software, it's accessible anytime and anywhere for your students, faculty, and admin. Whether it's projector bulbs that need to be replaced, laptops that need to be configured, or internet connections that need to be restored, Mojo Helpdesk lets your users submit their support requests 24/7.

2. Works with email. 

Create tickets, review responses, and add comments from email. Works with all email clients right out-the-box. No IMAP or POP3 configuration required. Supports unlimited email addresses.

3. Integrates with Google Apps. 

You can import your Google Apps users directly into Mojo Helpdesk. We also offer single sign on and universal navigation so that that users can log into Mojo Helpdesk with a single click from their favorite Google applications such as Gmail, Google Drive, and Google Docs.

4. Fits school budgets. 

You can sign up today for a 30 day free trial and after that it's as low as $49 per month for unlimited users and unlimited agents (agents is the word we use for technicians, techs, support staff, seats, etc). We don't charge per agent so your costs won't increase when you add new support staff to your team.

We also offer special discounts for annual invoicing and accommodate school & university Purchase Orders.

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If you have any questions about Mojo Helpdesk for education, please send an email to jill (at) metadot  (dot) com or call 512.346.0360 and ask for Jill.

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How an Art Department became 25% More Productive after using Mojo Helpdesk

Jay Roth is the Director of Programs & IT at Action Specialties
and a Mojo Helpdesk customer since August 2011.

The meeting reminder said "Brainstorming for Photo Shoot" but the phone call felt more like a conversation with an old friend. I was speaking with Jay Roth, Director of Programs & IT at Action Specialties LLC in New Iberia, Louisiana. Jay had been a customer of Mojo Helpdesk since August of 2011 when his growing screen printing business started getting overwhelmed with support requests.

For the photo shoot we decided to have a robotic spider* in the background and giant replicas of Mojo Helpdesk support tickets for the props. This was going to be fun. It was also going to be convenient because Jay generously offered to have Action Specialties make the replica tickets for the photo shoot.

I'm excited to have Jay on the blog today to share his story about Action Specialties and their integration with Mojo Helpdesk. Enjoy...

Enter Jay

Can you describe your business?

Action Specialties provides top-of-the-line printing and monogramming services that make us one of the most prolific sources for workwear, uniforms, and printing services in the South.

Whether we are providing creative promotional products that give your business reach, or organizing online company stores that give your employees performance incentives, our goal is to simplify the way you promote your business and run your employee-centric initiatives

"We find ourselves less stressed out, more organized, and this leads to more production. Our department has seen a 25% increase in production of art."

Why did you need Mojo Helpdesk?

With the expanding growth of our business, keeping track of IT helpdesk issues was becoming more difficult. We have more than 150 online web stores and program storefronts, planning the deployment stages and trying to manage all of them in an organized manner was becoming one big headache.

Our art department was processing art orders using email created from Adobe form based entry, however no one could share the status of art in production. We wanted a web-based solution to be able to access the information from anywhere, and we didn't want to rely on our systems to support the solution through the life of it's necessity.

How do you use Mojo Helpdesk day-to-day?

We purchased one helpdesk domain for our IT & programs support and one for our art department. Now we can keep track of things and take advantage of the custom form that Jill Ward, Mojo Helpdesk product manager, created for us to replace our old Adobe art form.

Mojo helps keep two of our most critical departments running efficiently, keeps us all in the know, provides us excellent records, and makes it easy for our employees to request the things they need.

What results have you seen with Mojo Helpdesk?

We find ourselves less stressed out, more organized, and this leads to more production. We always have vision of what is on our plates and the priorities of the work in our respective departments. We are able to shift work and tasks to others without losing information or causing confusion among those who are engaged with the project. Our department has seen a 25% increase in production of art.

What is your favorite thing about Mojo Helpdesk?

I like being able to access it from anywhere, that it is always available, and that the support has been personable and complete. I also like the fact that we can change the owners of our tickets.

### By the Numbers ###

Company: Action Specialties LLC

Mojo Helpdesk Customer Since: August 2011

# of Employees using Mojo Helpdesk: 14

# of Tickets: 2,879

*The robotic spider is also known as the Action Specialties screen printing machine (pictured above).

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