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Monday, 25 November 2013

Finding Your WHY: How to Do Your Best Work in the New Year | Guest Post by Jeff Sanders

Posted on 08:59 by Unknown
Every new year is a great opportunity to start over. You don’t have to complete a total reinvention, but there is an unspoken rule that you can become someone new every January 1st. 

Photo Credit: williamcho via CompFight.com cc

One of the best ways to reinvent yourself is to drastically alter the quality of your work because what you do for a living greatly determines your future success and your short-term satisfaction.

Whether you’re an entrepreneur or an employee, manager of a large division or a stay-at-home mom, you can always do better work.

What Does it Take?

Doing your best work simply requires one thing and one thing only: a very strong WHY. Simon Sinek talks about this concept in his popular TED Talk.

A strong WHY is a powerful motivating factor or a reason to get out of bed in the morning that doesn’t require discipline because it’s so important to you that you couldn’t imagine doing anything else.

Authentic or Artificial?

Trying to manufacture an artificial motivating factor can be incredibly difficult and it’s unbelievably frustrating. You know that feeling when you’re trying to lose a few pounds because someone else thinks you’re overweight? It’s just not real to you. It’s an artificial goal.

An authentic WHY is an ingrained sense of purpose. For many people, doing great work requires them to think outside themselves, to dig deep and push harder because someone else’s well-being is on the line.

Parents are driven to help their children because they love them unconditionally. CEOs are motivated to grow their company because their job is almost always at risk. Artists are inspired to create better work out of a need to share their talents with the world. Pastors serve their communities out of desire to live out their higher calling.

The Magic Switch

It’s incredibly powerful to watch someone discover their WHY because it’s as though a magic switch has flipped inside them and they transform into a highly ambitious individual.

When you begin to connect with your WHY you naturally gravitate towards working harder and producing better work than you ever have before.

What is even more fascinating is that the extra effort doesn’t feel more difficult – it just feels natural. It’s as though you were meant to be doing the work all along.

How to Find Your WHY

If you don’t already have a strong sense about what your WHY might be, it won’t take long to figure it out.

Try this exercise: get out a piece of paper and start writing. Don’t stop for at least 20 minutes. Write down every idea you have about anything that you have been passionate about in the past, anything you love doing today, and anything you would love to do in the future.

The goal here is to let your thoughts fly free. Don’t hold yourself back. Brainstorm. Think. Make connections.

As you write you will start to see patterns. You will notice topics, career paths, and passions that dominate the conversation in your head. These are strong clues as to what you need to be doing.

There may not be a specific and perfect answer at first, so try the exercise multiple times over a few weeks. The patterns will get stronger and the evidence will mount up. Your confidence will improve and you will then know what needs to happen next.

This process is not magic – it’s just a simple exercise to dig out the truth about you that is already in your head.

Productivity Explosion

I did this exercise a few years ago and I was amazed the results. Finding my WHY resulted in me doing not only better work, but more work too. I am more productive now than ever before and it doesn’t stop.

I can continue at a rapid pace for hours at a time, days in a row, and weeks on end because I feel connected with my work. I am able to produce more work AND better work because I am intrinsically motivated, not disciplined to outwork my old self.

Make the New Year Your Best Yet

Your new year can start whenever you want. You don’t have to wait until January 1st to do this exercise and begin discovering your best work. I encourage you to start now.

Do the exercise today and begin producing better work tomorrow. It really is that simple.

Jeff Sanders hosts The 5 AM Miracle Podcast where he talks about productivity, personal growth, powerful habits, and energetic health. He also blogs about these topics and more at JeffSanders.com.
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Thursday, 21 November 2013

Ways to Build Your Own Awesome Office Culture

Posted on 13:42 by Unknown
Mojo Helpdesk customers come from all types of organizations. We work with schools, law firms, churches, IT consultants and a mix of other companies from all over the world. Our mission with each user is the same: to make professional lives easier and more efficient through effective ticketing and task management software.

Here’s what we’ve noticed after working with such a wide range of stakeholders: whether you’re a startup consulting firm or an institution founded a century ago, company culture shapes the way both management and employees feel about coming to work every day.

And as a busy team, there may not be time for anyone to create a fully fledged employee engagement program. So, we recommend building your own awesome culture, starting with the five ideas below:

1. Allow People To Be Themselves

No matter your industry, personalities will vary across a team. Some people will be talkative and energized, while others prefer to work alone in silence. At Mojo Helpdesk, we’ve found that it’s best to let people be themselves. Don’t force what’s not meant to be and embrace differences.

2. Stay Casual 

Mojo Helpdesk is based in sunny, Austin, TX, where the style is casual year-round. So we definitely encourage companies and organizations to dress comfortably for their workday. If you’re not meeting with clients or attending more formal meetings, dressing in jeans keeps the environment laid back and the productivity high.

3. Treat Your Team Like A Customer

In the book Leading with Service: 30 Empowering Tips for Turning Customers into Advocates, Nathan R. Mitchell encourages companies to treat their employees like customers. By asking “would you treat your customer like that?” you can eliminate conflict and get more done.

4. Let Flexibility Reign 

Research from the Society for Human Resource Management shows that 55% of employees would like a flexible work environment so that they can better manage their work/life balance. Flexible start times (for example: 7:30am-9am) and allowing employees to bring their children in the office when needed are just two ways an organization can better serve its employees.

5. Have An Office Dog 

Cookie, the Mojo Helpdesk Office Mascot, keeps spirits high as she bounds through our office and greets us with a happy grin each day. That’s why we couldn’t finish off this list without recommending that all offices keep a dog “on staff.” Dogs are known to decrease stress, and who couldn’t have a great day while looking at this sweet face?



Now we want to hear from you. How do you create an awesome culture in your own office? Tweet us @mojohelpdesk or leave a comment below.
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Posted in office, office culture, work, workday | No comments

Tuesday, 12 November 2013

Mojo Helpdesk Support Portal Design Contest: Winners Announced

Posted on 08:42 by Unknown
Thank you to all who entered in our Support Portal Design Contest! We received entries from an awesome range of organizations from all across the country. Our users are taking advantage of our redesigned portal features such as a custom background and knowledge base.

Check out our winners below:


Grand Prize: MediaSpark





We loved the tagline "There is a 90% chance that your question is answered below…" and it had a strong theme. They also integrated the Knowledge Base, which was great. Mathew Georghiou received a full Das Keyboard Prize pack, include an awesome keyboard.


This theme has a good incorporation of their logo in the news column area, as well as a relaxing cloud theme. Michael San Filippo received a $50 Amazon gift card for this submission.


2nd Place: Essilor Lab Sales Operations





We liked that the Essilor Ops page incorporated a video and a knowledge base while also featuring one of our custom themes. Dennis Caunce won an office pizza party for sending this in.


3rd Place: Institute of International Education





Relaxing clouds and a incorporating a logo earned Institute of International Education 3rd place.


Thanks to all who submitted to our contest this time around! Want to customize your own portal? Follow these tips:


Login to Mojo Helpdesk , click manage >> 'support portal' >>'design'. From there, simply choose a theme, pick your colors, click save, and voila... your help center will look amazing.


There's no coding or HTML knowledge necessary, although HTML is supported if you want to get real fancy.


How can I try Mojo?


Get a free 30 day trial by signing up at the Mojo Helpdesk home page.
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Posted in contests, Mojo Helpdesk, support portal design contest | No comments

Tuesday, 5 November 2013

10 Songs That Fuel Productivity at Work

Posted on 08:00 by Unknown
Do you need to listen to music in order to function at work? At Mojo Helpdesk, we’re huge fans of  “plugging in” while diving into a big project or finishing a task.

Here’s ten songs and artists that keep us energized and efficient all day long:

For the jukebox hero:

Don’t Stop Me Now - Queen



Queen is an obvious favorite on several work playlists. Their hit Don’t Stop Me Now is the perfect jam to quell even the biggest pre-meeting jitters.

Rock You Like a Hurricane -  The Scorpions



Need some post-lunch motivation? Blare some Scorpions for an energetic jolt of inspiration. (No headbanging required.)

For the wannabe rap star:

Not Afraid - Eminem




Popular for his angst-filled hip hop hits, Eminem’s Not Afraid will make you want to get up and dance (focus on dancing your hands across the computer keyboard instead.)

Huslin’ - Rick Ross




The title says it all. Get some hustle in your step and blare this song before a big meeting (be sure to wear your headphones - this hit is NSFW.)

For the mellow-minded:

You Make My Dreams  - Hall & Oates




For a more peppy jam, consider this classic Hall & Oates hit to get through an early morning at the office.

September - Earth, Wind and Fire




For those needing a giant burst positivity burst, Earth, Wind and Fire’s 1978 hit is just the right amount of pep to fuel a coding binge or ticket-destroying mission.

For the easily distracted:

Mozart


Research from Stanford University shows that listening to Mozart can improve creativity and clarity, as well as reduce errors. We recommend starting with Mozart’s symphonies and then working towards his infamous, Requiem.

Vitamin String Quartet


Crave a classical edge, but need more of a familiar melody? Check out the Vitamin String Quartet for popular hits played on string instruments. Our song of choice is VSQ’s version of Daft Punk’s Get Lucky.

For the hipsters:

As a company based in Austin, Texas, we just couldn’t complete this list without including some local favorites:

Give Me the Beat - Ghostland Observatory



This Austin-based band combines electro, rock and funk beats that are perfect to dance or work to. Feel free to start a group dance-off in your office (camaraderie fuels great work, remember?)

Bastille - Pompeii





Austin is no stranger to some homegrown indie rock, which Pompeii provides in spades. We dare you not to type extra-fast to this song.

Now we want to hear from you. What songs would you add to our productivity list? Tweet us @mojohelpdesk or comment below.



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Posted in music, productivity, work, work environment, workday | No comments

Friday, 1 November 2013

Check Yourself: Five Habits that Destroy a Productive Workday

Posted on 09:24 by Unknown
Ditch these five habits to instantly increase your productivity. 

Do you work really hard but never seem to get much done? We feel your pain. Mojo Helpdesk is all about streamlining tasks and making it easier to see what work requests are in progress.

With that in mind, check out five habits that we’ve ditched in order to be more efficient and productive:

1. Keeping a cluttered office.

Clutter causes anxiety, so we recommend getting rid of it altogether. Keep the majority of your documents in one place or in the cloud. Your workspace should allow you to jump right into a project with no paper shuffling needed.

2. Multitasking nonstop.

Working with ticketing software requires a certain amount of multitasking ability in order to be effective. However, there’s a difference between being flexible and being unproductive. Make sure to allocate several chunks of time each day to just completing one set task or working on one specific project. 

3. Encouraging distractions.

Working in an open environment is common, especially if your organization encourages employee collaboration (like we do at Mojo Helpdesk!) But there are plenty of ways to both work closely and stay focused.

4. Writing lengthy to do lists (and never completing them).

If your to do list is unmanageable, you’re not writing it correctly. Trying to fit too many tasks into one day leads to mistakes and uncreative work. Focus on executing a set amount of projects, and be sure to leave enough time for troubleshooting.

5. Refusing to have fun at work.

Work is an inevitable part of life. But that doesn’t mean that it has to be monotonous torture. Find ways to fit some excitement in your day, either by listening to upbeat music while working or getting to know your coworkers. Never forget: Those who play together stay together.

Now we want to hear from you. What habits have you ditched in order to be more productive? Share with us on Twitter @mojohelpdesk or leave us a comment below.
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Posted in habits, productivity, Tips, work, workday | No comments
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      • Ways to Build Your Own Awesome Office Culture
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      • 10 Songs That Fuel Productivity at Work
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