Get Notifications for New Tickets: Introducing the Mojo Helpdesk Desktop Notifier, a Google Chrome Browser Extension

We're excited to announce the release of Mojo Helpdesk Desktop Notifier, a Chrome extension available in the Chrome Webstore. Desktop Notifier makes ticket tracking more convenient by giving helpdesk staff a quick view of the number of tickets in their helpdesk and displaying incoming messages on the desktop. 

A browser action button is added to the user's Chrome explorer bar and features a badge counter for unassigned tickets and a click-activated pop-up display that includes up-to-date counts of open tickets, unassigned tickets, and tickets assigned to the user. 

In addition, subtle desktop notifications appear when there are new tickets and new messages. 

To download the new Chrome extension:

#1 Make sure you have an active Mojo Helpdesk account. If you need an account, you can start a free trial by clicking the Sign Up For Free button in the top right hand corner of the blog.

#2 Follow this link to our extension listing in the Chrome Webstore and click the Add to Chrome button. {Alternatively you can search for Mojo Helpdesk in the Chrome Webstore and then click Extensions and then Add to Chrome.} 

#3 Once Mojo Helpdesk Desktop Notifier is installed, it will automatically begin working as long as you are logged into your helpdesk. If you are not logged in you can do so directly from the extension pop-up by clicking the Mojo star icon on the right hand side of the address bar. 

#4 When the Mojo Helpdesk Desktop Notifier is working you'll see a red badge counter on the Mojo Helpdesk star icon that represents the number of unassigned tickets in your helpdesk. You can click on the star icon to see a drop down display that includes up-to-date counts of open tickets, unassigned tickets, and tickets assigned to you, as shown in the screen shot below.  

#5. You are able to manage the settings for the desktop notifications by right clicking the Mojo Helpdesk star icon and selecting Options.  De-selecting "Auto-close notifications" will leave the notifications on your desktop until you decide to close them. By default, they auto-close after a few minutes. The "Play sound?" option will play a sound when a notification is first displayed on your desktop. 

#6. You are able to change the location of the notifier on your screen by clicking the light grey wrench icon in the top right corner of the notification and selecting 'Choose Position'. 

This blog post should cover most of the details, but if you have any questions about the new Desktop Notifier, please email us at mojohelpdesk@support.metadot.com.

Have a Happy Thanksgiving!

- The Mojo Helpdesk Team