Montastic Widget for Windows 7 contributed

We are thrilled to announce that Pål Andreassen has developed a new Windows sidebar widget for Montastic, making it even easier for Montastic users to keep an eye on their servers from their desktops.

We also have Montastic widgets for Mac dashboard and Yahoo available.

Read More

Completed maintenance upgrades last night

We completed the second phase of the maintenance upgrades last night.

We will have 2 more maintenance upgrades this week. We are also tweaking the schedule and will have it updated this afternoon. We will continue to update the service status at http://status.mojohelpdesk.com/.

Phase 3 of the maintenance upgrades will be completed this evening.

These upgrades will continue to respond to the intermittent slowdowns of our service.

Read More

New Helpdesk service status site

Mojo Helpdesk is now providing service status updates on the following website http://status.mojohelpdesk.com/.

Read More

New: Email Attachments – Include attachments to any emails you send

We are happy to announce that your Helpdesk agents can now send emails to customers with any attachment they desire in Mojo Helpdesk. Simply create a new ticket (or work with an existing one), click “attach files” and then “Choose File.” You now have the option to “add to email.”

Why is this important to you?

Your customers now have the option to view ticket attachments either in the portal or their email.

Read More

Change: Tweaking the attachment interface

We have listened to our customers regarding our recent update of the attachment interface, and we are quickly moving to change it back to what it was previously.

When you are working with an existing ticket, you currently find the attachment icon (with the list of attachments) at the top of the page (beside the “event log” link). Per your request, we will restore the list of attachments back to the bottom of the page. Please stay tuned for our next update regarding this change.

Read More