Win Awesome Prizes in Our Support Portal Design Contest

Check out the new Mojo  Helpdesk Help Center and then customize the design of your own support portal to win awesome prizes. 

We've redesigned our Mojo Helpdesk Help Center, now we want to see what you can do. That's why we're holding a contest for Mojo customers to see who has the best support portal design.

If you haven't already, today's a great day to start remodeling your support portal so you can win the contest.

CLICK HERE to enter the contest

Contest Details

The Mojo team will choose 3 prize winners based on the look & feel of their support portal and award bonus points for incorporating the knowledge base and news column features.

The last day to enter the contest is Friday, October 25th. Winners will be notified via email shortly after the deadline.

It takes less than 30 seconds to enter.

CLICK HERE to enter the contest

Prizes

Grand Prize: Das Keyboard prize pack which includes a Model S Professional Keyboard, the new Das Keyboard Space Pen, the Das Keyboard Messenger Bag, and the Das Keyboard Hackshield Wallet. (Retail value of ~$400)

2nd place: $75 Amazon gift card

3rd place: $50 Amazon gift card

CLICK HERE to enter the contest

FAQs

How do I customize my support portal?

Login to Mojo Helpdesk , click manage >> 'support portal' >>'design'.   From there, simply choose a theme, pick your colors, click save, and voila... your help center will look amazing.

There's no coding or HTML knowledge necessary, although HTML is supported if you want to get real fancy.

How can I try Mojo? 

Get a free 30 day trial by signing up at the Mojo Helpdesk home page.

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Mojo Helpdesk to Release New Support Portal and Knowledge Base

Preview of the new Mojo Helpdesk support portal.

Updates: 

1. Added search filters to 'My group tickets' view in the support portal 
2. CC field has been added to the ticket form in the portal.
3. 'Reorder topics' feature has been added to knowledge base management. 

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Mojo Helpdesk is excited to announce our new support portal and knowledge base. 

Our design team has given the portal a makeover and added customization options that make it easy to match the look of the portal with the look of your site. 

With the searchable knowledge base you can publish articles & FAQs to the portal directly from the Mojo dashboard. Users can search the knowledge base to see if existing documentation answers their question before they submit a ticket.

You can see a full size screenshot of the new support portal here.

Key Features

• Modern and intuitive user interface makes portal visitors happy.
• Custom background & color options allow organizations to match the portal with the design of their website.
• Searchable knowledge base lets agents publish FAQs directly from Mojo dashboard so that customers can self-help.
• Mobile friendly design make it easy to view & submit tickets from cell phones & tablets.

What You Should Know

• The customer portal and knowledge base release is scheduled for the week of August 5th. We are working diligently to avoid service interruption, but some intermittent slowness and downtime may occur. Follow our Twitter page for updates. 
• All your existing portal text and ticket data will be migrated over to the new interface. No action is required. 
• Knowledge base is turned OFF by default for existing customers. Here is how you can turn it on and start creating articles: 
• Click 'manage' >> 'Support Portal'
• Select 'Portal Settings'
• Show Knowledge Base? >> Yes >> Save
• To publish your first knowledge base article:
• Step 1: Create a topic
• Click 'manage' >> 'Knowledge Base'
• Select 'Knowledge Base Topics'
• Click '+new topic'
• Input a Title >> Save
• Step 2: Create an article within the topic
• Select  'Articles'
• Click '+new article'
• Add a Title
• Leave 'Publishing' status set to 'published'
• Select a topic
• Add keywords and article content
• Click 'Save article'
• 'My Company Tickets' label has changed to 'My Group Tickets'

Other Important Notes and FAQs

• Can I continue to use the old portal interface? No, the new portal and knowledge base are being rolled out as permanent, global changes. Suggestions and feedback can be sent to support@support.metadot.com
• Where is my logo? Logos will not be migrated over as part of the release. To add your company's logo to the new portal:
• click manage > support portal >> Portal Settings
• Add an image URL for your logo in the Portal Main Content text area or the News Column Content text area.
• To insert HTML image of logo use the image HTML tag as follows <img src="url" alt="some_text" width ="Ypx" height = "Zpx"> . Of note, you'll need to host your image online somewhere like http://postimage.org/
• How do I change the order of the knowledge base topics and articles? Version 1.0 of the knowledge base supports a numeric ordering system. If you want your articles to appear in order, number them 1, 2, 3, etc. Before populating the knowledge base with all of your documentation, we recommend drafting an outline of your knowledge base so that you enter your topics and article in the order you wish them to appear on the portal page. 

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If you have any questions, comments, or feedback please send them to support@support.metadot.com.

Thanks,
The Mojo Team

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Tip of the Week: Bypass the Google/Yahoo Sign-On By Adding a Login to Your Portal Homepage

We made it easy for users to login to Mojo Helpdesk by providing single sign-on through Google and Yahoo. For many companies this is a welcomed feature. However, some companies prefer avoiding this as it requires users to login with their Gmail or Yahoo account.  We have a solution for anyone wanting to avoid the Google/Yahoo sign-on. By placing a login form on the homepage of the customer portal, you can encourage your staff to avoid using the single sign-on when logging into the helpdesk.

To add this feature to your customer portal, you will need owner/admin access to your helpdesk. Select All Settings from the Manage menu and then click Configure Mojo Helpdesk from the Helpdesk Owner/Admins column. Then, from the Helpdesk Settings page, click the change button. We are going to be editing the Portal Home, which can be found in the Customer Portal Customization section, by adding some code that will insert the login form. Take some time to look at your portal home page and decide where you want the form to be. For this example, we're going to put it at the top of the page so it's the first thing people see.

Insert the following bit of code into the Portal Home section, replacing the two mentions of yoursiteaddress (text in red) with the site address for your help desk. If you have a custom domain,  you'll need to replace the entire url  with your custom domain. For example, in this situation, Metadot has a custom domain, so we used: https://support.metadot.com/login for the form action and https://support.metadot.com for the input value.

<div class="box_content_default square_box_message box_padding_10" width="100%">
<form action="https://yoursiteaddress.mojohelpdesk.com/login" id="login_form" method="post">
<table border="0">
       <input id="account_site_address" name="account[site_address]" value="yoursiteaddress" type="hidden">
<tbody><tr>
<th nowrap align="right"><label for="login_email_address">Email Address:</label></th>
<td align="left"><input id="user_email" name="user[email]" size="30" type="text"></td>
</tr>
<tr>
<th align="right"><label for="login_password">Password:</label></th>
<td align="left"><input id="user_password" name="user[password]" size="30" type="password"></td>
</tr>
<tr>
<th align="left">&nbsp;</th>
<td align="left"><input id="remember_me_enabled" name="remember_me[enabled]" value="1" type="checkbox"><input name="remember_me[enabled]" type="hidden"><label for="remember_me_enabled">remember me on this computer</label></td>
</tr>
<tr>
<th align="right">&nbsp;</th>
<td class="controls">
 <input alt="For your security, we use encryption to protect your password." class="button" name="commit" title="For your security, we use encryption to protect your password." value="login securely" type="submit">
 <a href="/login/request_password">I forgot my password</a>
</td>
</tr>
</tbody></table>
</form>
</div>

Once you have the code personalized and placed in the Portal Home section, click save to push the changes live. You're portal home will now look like this:

Now you can encourage your people to login through this form and avoid the Google/Yahoo single sign-on.

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Customizing the Mojo Helpdesk Customer Portal Home Page

One of the great features of Mojo Helpdesk is the ability to customize the Customer Portal home page. When you first visit the page, you'll notice several areas mentioning Mojo Helpdesk. Whether you want to go all out and change the body text with HTML formatted content, or just insert your logo and change the corporate name, you can easily replace these areas with a few clicks of the mouse and a little bit of text.

We highly recommend you make these changes so your customers know they are working with you to fix whatever issue or question they have. The changes may seem small, but the end result will be a much more professional customer portal. Check out our video and learn how to make these changes so you can personalize Mojo Helpdesk. We think you'll love the end result.

Would you like to try our free, hosted ticket tracking/helpdesk application? No long-term contracts, signup fees, or termination fees. You can upgrade, downgrade, or cancel anytime. We offer a wide variety of plans to fit any budget.

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