Mojo Helpdesk Has a New Look

We are proud to announce the release of our new streamlined Mojo Helpdesk website and logo. Our updated branding reflects our intuitive, efficient and user-friendly design. We have consolidated our pricing plans by removing our Free and Basic plans, and have packed more features into our Enterprise plans. Now customers can choose monthly invoicing as well as secure their subscription with a Purchase Order. Along with our new site, we have updated the Mojo Helpdesk UI by improving accessibility to account information in the Owner/Admin menu. The new Account Information section allows users to easily update their billing information, view or change plans, and view their billing statement. It also provides an easier way for customers to subscribe to a plan when their free trial period ends. 

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Get More Out of Your Helpdesk with Live Chat

Between e-mail, phone, texting, social media, live chat, video conferencing and in person meetings, the methods we use to communicate with one another just keep growing. There are many benefits to the modern age of technology, including new ways to approach business and maintain relationships. With so many options available, where’s the best place to start?

Mojo Helpdeskis a versatile tool for communicating with customers and keeping all correspondence efficient and organized. In addition to full e-mail integration and text options, Mojo Helpdesk can also be integrated with live chat services. Live chat software, HelpOnClick, has put together a step-by-step guide to Mojo Helpdesk with integrating the service. By bringing the live chat functionality into the Helpdesk space, companies are able to offer customers more options for communication, while still keeping communication and chat records in one centralized location.

A live chat option for customer support offers the benefit of instant help when they experience a problem. For many customers, the assurance that the company will be there for them whenever needed provides an added level of confidence when making purchasing decisions. For the customer support staff, it offers the extra benefit of ensuring that the correspondence can be logged and referred to at a later date, if needed. A win-win for both sides involved.

Live chat is also a more flexible method of communication, as it allows support team members to perform basic research in the midst of the conversation without skipping a beat. It’s also easy to double check information for accuracy or look up past responses to similar questions before sending a response without slowing down the process. This benefit works both ways, as many customers find it more convenient to use live chat to discuss an issue while at work than making a potentially lengthy phone call.

Utilizing live chat support has several other added benefits as well. International customer language barriers are no longer an issue. Customers are able to type and read at their own pace, making this type of communication much easier than talking on the phone. For younger customers who have grown up with the Internet as a regular part of daily life, online chat is a normal, quick and expected option for communication.

Live chat integration is only one of the many customization possibilities available to Mojo Helpdesk users. With the flexibility offered through an open API, Mojo Helpdeskusers can incorporate as many new ideas and features into their Helpdesks as their creativity and programming abilities allow. We’ve included the functionality needed to provide consistent, quality customer support, while leaving businesses the room to innovate and take their customer service offerings to the next level.

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How to Pick the Right Help Desk Software

The business landscape is overrun with products promising solutions for a better-run business. A good sales pitch or impressive idea might tempt a company to purchase a product that fails to satisfy their needs. A help desk is supposed to bring greater organization to business operations, improve communication with customers and within the department, and aid in collecting feedback and rewarding good work. Once a business has identified their needs, the first step is taken care of; the next step is figuring out which help desk best fits those needs.

Chances are, any business dependent on internet, e-mail and other computer-based tools, has a technical support department that is swamped. Every time the company decides to implement new software or purchase a new program, those in nearby departments are likely to hear audible groans from the IT staff. Opting for a cloud based help desk is likely to solicit gratitude from the IT department. Cloud based products save IT time, take up zero additional space on the company server and don’t require internal backup.

The more complicated a help desk is, the more likely the company is to devote excessive time and energy to teaching employees to use it—possibly to little effect.  People are more likely to embrace something they can understand in less than 15 minutes. Sometimes features that look exciting during the sales process are largely unnecessary in practice. Don’t just go for the help desk with the most bells and whistles, keep in mind ease of use and focus on identifying the features most  useful to the customer service staff.

A business looking to reduce repetitive tasks like assigning every customer inquiry to a representative should look for a help desk that automates those practices. If employees use different types of computers, it's important to find one that works on multiple platforms. Want to set up a system to encourage and track progress? Find a help desk that lets users rate their customer service experience and tracks how long it takes to resolve an inquiry. For a business that values corporate branding on everything it does, be sure to find one that allows for customization. These are just a few ways help desk features can aid a business. Think about your company’s needs and preferences and how a help desk can be applied to them before looking for the best solution.

Many companies will want a product that allows them to organize and view data in reports or programs they already utilize. Pay attention to what formats a help desk supports for reporting. If a company prefers its own proprietary methods and software, a help desk that supports a Developer API can help with ensuring greater integration.

Getting a better sense of what to look for in a help desk? There’s no reason to make a final decision until confident you’ve found the right fit. Take advantage of a free trial to make sure the help desk you choose satisfies your company’s needs. Putting the help desk to the test should be enough to make sure the business finds the right help desk software.

Would you like to try our free, hosted ticket tracking/helpdesk application? No long-term contracts, signup fees, or termination fees. You can upgrade, downgrade, or cancel anytime. We offer a wide variety of plans to fit any budget.

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