The Mojo Helpdesk website has a new skin! The new design conveys more clearly what the Mojo Helpdesk is about: simple ticket tracking that helps organizations efficiently manage customer and employee requests. In Mojo Helpdesk requests are centralized and assigned, therefore nothing is dropped and customers have their requests answered. They are happy. Your staff is happy. This is what "getting your Mojo back" is about.Tuesday, 2 June 2009
The Mojo Helpdesk website has a new skin! The new design conveys more clearly what the Mojo Helpdesk is about: simple ticket tracking that helps organizations efficiently manage customer and employee requests. In Mojo Helpdesk requests are centralized and assigned, therefore nothing is dropped and customers have their requests answered. They are happy. Your staff is happy. This is what "getting your Mojo back" is about.Monday, 11 May 2009
Some of us love one of the main virtues of open source software during this cash-strapped depression recession time, namely its free nature. If you are part of the too-big-to-fail companies then you can use bailout money to buy expensive software but if you not receiving tax payer money to run your business, then free open source software and inexpensive online apps can help decrease the cost of your IT.
Try out Ubuntu Linux for your servers and workstations, Metadot Portal Server for your intranet needs, Mojo Helpdesk for your customer support needs and Montastic to monitor the up-time your web sites. If you want to be more efficient and go home work earlier every day, learn how to type twice as fast (literally) using Das Keyboard Ultimate.
These hard times are best described by Walt Handelsman, Pulitzer Prize-winning political cartoonist and animator here.
Try out Ubuntu Linux for your servers and workstations, Metadot Portal Server for your intranet needs, Mojo Helpdesk for your customer support needs and Montastic to monitor the up-time your web sites. If you want to be more efficient and go home work earlier every day, learn how to type twice as fast (literally) using Das Keyboard Ultimate.
These hard times are best described by Walt Handelsman, Pulitzer Prize-winning political cartoonist and animator here.
Saturday, 9 May 2009
In one word: Great.
Windows 7 has been available in its pre-release form (called RC: release candidate). After few days of test we can say that Windows 7 is a huge improvement for people running Vista and a great one for those running XP. The installation is a breeze, everything works right away. Things you will first notice when you run Windows 7:
- Windows 7 is very stable and fast even on old hardware.
- The interface is clean and elegant.
- Windows 7 in non intrusive. The OS stays where it should be: in the background, leaving the user in a one to one relationship with their work.
- The Windows Live apps are, partly, Microsoft’s answer to Apple iLife.
If you have the opportunity to get your hands on Windows 7 RC it is worth a try.
Thursday, 23 April 2009
Thank you to our customers for their input. Here are the improvements we did based on your feedback.
New features
- Added Email templates to allow customization of outgoing emails.
- Added role admin with privileges same as owner.
- Centralized most email settings into a new view “Configure Emails” located in the ‘Manage your help desk’ view (owner and admins only).
- Added a flag for private messages. Private messages replace ticket notes. Private messages are visible by help desk staff only.
- Added customizable ticket types (question, incident, task, etc...) in the ticket form.
Changes & Improvements
- Improved ticket display response time.
- Tickets notes have been replaced by private messages.
- All ticket form fields can now be reordered.
- Redesigned ticket view for better speed and improved user experience.
- Closed tickets can be reopened by helpdesk staff.
- Redesigned rating interface in user portal view to make rating mandatory when closing tickets.
- Added attachment icon and number of comments in ticket list views.
- Users (people with user role) are no longer listed in the help desk staff view.
- Removed display of priority and queue name in the user portal views.
- Improved payment receipt information.
If you want to try the new version you can try for free it at www.mojohelpdesk.com.
Monday, 20 April 2009
Reed Overfelt, CEO at www.OptimizedNow.com, pointed this video out. It shows the exponential growth of IT and how mind boggling the numbers are. For example, this year alone, we are going to produce 4 exabytes (4x10^19) of unique information. This is more the previous 5,000 years.
Wednesday, 1 April 2009
We've been busy upgrading Mojo Helpdesk. Here is what we have done:
Bye spammers!
We added an anti-spam feature so we only get requests from real people.
Better email notifications
We improved our subscription options so tech staff gets only what's wanted.
API improvements
You can now import or export users from the API in any languages like Perl, PHP, Java, VB or Ruby.
Improved ticket management efficiency
We added actions you can apply on several tickets at a time.
And there are more improvements. Check them out at http://mojowiki.metadot.net.
Bye spammers!
We added an anti-spam feature so we only get requests from real people.
Better email notifications
We improved our subscription options so tech staff gets only what's wanted.
API improvements
You can now import or export users from the API in any languages like Perl, PHP, Java, VB or Ruby.
Improved ticket management efficiency
We added actions you can apply on several tickets at a time.
And there are more improvements. Check them out at http://mojowiki.metadot.net.
Wednesday, 11 March 2009
Das Keyboard blog has always been part of the Metadot blog and the rising success of Das Keyboard as a product and the enthousiasm of our user community have created the need to have a blog specific to the topic of typing, and more generally about input devices and how they affect our daily productivity. So visit Das Keyboard blog, the blog about keyboards, typing productivity, and efficiency.
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