Montastic Update: HTTP Authentication and More

We implemented few tweaks to improve reliability of our web site monitoring service and also added one new feature: HTTP Authentication. Montastic users can now monitor their protected pages by embedding credentials in the monitoring URL as shown here:

• http://username:password@mysite.com/protected_page/

This also works with HTTPS and port numbers. Here is another example:

• https://username:password@mysite.com:8080/protected_page/

One feature that was also requested is to show the pricing from the front page and not bury it in a deep place inside the application: It's done, it is now accessible from the front page.

New to Montastic and want to monitor your websites? Give it a spin at www.montastic.com.

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Video of Ultimate Typing Championship Final

Two of the fastest typists in the US came to SXSW for the Ultimate Typing Championship Final. Sean Wrona and Nate Bowen competed head to head to determine who is the fastest typist. Pay attention to the complexity of the text they typed during the second race... Sean Wrona won.



Here is the interview of Daniel Guermeur on Austin KXAN TV channel:



Originally posted on Das Keyboard blog.

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High-Performance, Full-Featured Search Capability for Mojo Helpdesk

Metadot is excited to announce an upgrade of Mojo Helpdesk. With a major change in the ticket’s search system, Mojo Helpdesk now provides a high-performance, full-featured search capability. As the number of customers using Mojo grew, we found the previous search system did not scale well. The new search capability means minimal waiting time and increased flexibility in defining search criteria. For example, you can now perform term, phrase, field, Boolean, wild, and fuzzy queries, allowing you to find specific tickets quickly and easily. Search speed is greatly improved, as is Mojo server accessibility. For more information, see http://www.mojowiki.metadot.net/faqs/search.

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Announcing the Ultimate Typing Championship

How fast can you type? Do you think you’re fast enough to be the Ultimate Typing Champion?






Now you can prove it.

If the title isn’t enough for you, perhaps $2,000, a free trip to South by Southwest in Austin, TX, a free keyboard, or a few other prizes will entice you to compete.

Today we launch the Ultimate Typing Championship. At its core is TyprX, a multi-player typing game that allows players to race in real time over the internet. The idea is to help you show off your mad typing skills and/or to increase your typing speed. TyprX will keep track of all your scores from when you’re signed in and enter you in the Championship.


Check it out at www.UltimateTypingChampionship.com.

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Montastic Monitors Your Sites Every 5 Minutes

We have been working on our Montastic Website Monitoring application for a while now. We rewrote a lot of the backend to allow faster monitoring intervals and to prepare for future new functionality.  As a result, Montastic has now paying plans with advanced capabilities.

It allows now to check your sites from once a day down to every 5 minutes. If your site is down, you get alerted by email.

Credit card payments are managed by Google Checkout which was easy to implement with Ruby On Rails. It makes the payment process very painless, reliable and secure.


We also added the ability turn monitoring off on a individual server basis. Here is the new color coding as depicted above:

• Green => server is OK
• Red => server is unreachable
• Blue => monitoring is disabled

Check it out at www.montastic.com. You can use the free plan to monitor few servers.

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Mojo New Features: Event Log & Automation

We rolled out 2 new features for Mojo Helpdesk: Event Log and Automation.

Event log: Mojo now tracks all help desk events and user actions. Since some businesses require long retention periods, Enterprise Plus plan customers can retain their logs for up to two year versus one day for the free plan.

Automation: It is obviously about automating repetitive tasks like automatically assigning a ticket based on its category, or based on certain keywords it contains. For example all tickets in the category 'Repair' could be automatically assigned to Bill while tickets in the 'Refund request' category will go to Isabelle.

Automation actions are not limited to assignments. Other actions are available as well: email someone, change ticket priority, re-assign, add a message, etc...

A typical usage of automations is to create escalation paths to manage ticket service levels, such as late or about to be late tickets. All plans have this feature enabled and the more powerful plans have a bigger number of automations than the smaller ones.

Check out what plan fist your needs best at:

• http://signup.mojohelpdesk.com/signup

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Mojo Helpdesk new features: automations and event log

We are glad to rollout two new features that our users have requests for a long time: automations and event log.

Automation
With Automation, you can trigger actions based on ticket condition. For xampe

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