Mojo Helpdesk now has One-Click Login

Do you keep forgetting where to login to your helpdesk?  You'll never have to worry about that again because we've added one-click LOGIN to our home page.

To set it up:

1) Click the LOGIN link on our home page.
2) Enter your Helpdesk URL on the launchpad page.
3) Enter your email address and password.

The next time you visit the Mojo Helpdesk home page and click LOGIN it will take you right into your helpdesk portal. Enjoy!

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Small Business Owners: Try the Mojo Helpdesk Form Widget

Have you tried the Mojo Helpdesk form widget?

The form widget places a small tab on your website that visitors can press to access a simple ticket submission form. It's perfect for organizations looking to add a 'Contact Us' or 'Get Support' button to their home page.

To use the form widget, select 'manage >>all settings' from the Mojo Helpdesk navigation menu, then look under the 'Owner/Admin' column and click the 'Form widget' link. The link will take you to a page where you can customize the tab and form. Follow the simple instructions to copy & paste the resulting code to your web page(s) and then site visitors can use the form to submit tickets to the queue of your choice.

Want to see an example? Visit the Das Keyboard support page and press the 'Get Support' button on the left side of the page. That's the Mojo Helpdesk form widget in action. See screenshot below.

Don't have a Mojo Helpdesk account? You can sign up for a free 30-day trial here.

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Important Update: Restricted Technician Role Available on the Business Plan

Business Plan subscribers now have the ability to restrict access rights for agents (also known as queue-based access rights). Previously the ability to set an agent as a restricted technician (RT) was available only on the Enterprise and Enterprise Plus plans.

The restricted technician role can be selected when creating or editing an agent record. Restricted technicians are only allowed to access tickets in their specified queues. It's most useful when tickets are assigned to outside vendors, or when certain tickets need to be kept confidential, or when tickets for different departments are managed by one helpdesk.

For more information on how to set up agents with restrictions, please visit our help page.

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New: Activity Reports Link To Tickets

Now there is an easy way to see a list of the tickets that have been created recently. Click on the numbers in the Activity Today table to reference the tickets that have been created or resolved during the specified time frame.

The Mojo Helpdesk Team

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New Feature: Users may CC 3rd Parties on New Tickets

All Mojo Helpdesk users can now copy someone when creating a new ticket. Previously, the CC field was only available on follow up messages. 

Also, we added the view of the cc'd users on the actual ticket, so the agent can see who was cc'd when the ticket was created. This way, an agent can include those recipients on any future correspondence.

Have a Merry Christmas.

The Mojo Helpdesk team 

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Happy Holidays from Mojo Helpdesk!

Winter Wonderland - Photo Credit Sister 72

From all of us here at Mojo Helpdesk, 

We'd like to wish you and your family Happy Holidays!

Sincerely, 

Daniel, Jill, Ryan, Jason and Mirko

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New Feature: Include Due Dates in Helpdesk Emails

Mojo Helpdesk has two updates to announce:

#1 Email templates can now be configured to automatically include the Start Date and Due Date for a ticket using our new due date variable {{ticket.due_on}} and scheduled date variable {{ticket.scheduled_on}}.

#2 Staff member messages and email comments will be visible to the ticket submitter on all tickets. The previous default setting made staff member messages from email private on all unassigned tickets.  Private comments can still be added anytime (as shown in the screenshot below).

If you have any questions about these updates, please send an email to mojohelpdesk@support.metadot.com.

Thanks,
The Mojo Helpdesk Team

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