tech support 11

  • Subscribe to our RSS feed.
  • Twitter
  • StumbleUpon
  • Reddit
  • Facebook
  • Digg

Monday, 2 July 2007

Metadot 7: The Last Touches

Posted on 10:47 by Unknown
We have been collecting the feedback from our first distribution of Metadot 7 based on Ruby on Rails. So far so good: we have found no major issues, just tweaks to be done in the installation scripts. For those who want to get their hands on Metadot 7, go to www.metadot.com and sign up to the Metadot Rails forum.
Read More
Posted in Metadot Portal Server | No comments

Time Tracking For Mojo Helpdesk

Posted on 08:33 by Unknown

We added a time tracking feature to Mojo Helpdesk, our hosted ticket tracking service. You can now track how much time your tech staff spends helping customers and get statistics per tech, customers, queues, so you know where the real costs are spent. This feature is available for the Enterprise plan customers.

We have also rolled out our a new documentation site, Mojo Helpdesk wiki, that provides our Mojo Helpdesk users not only the online doc, but also the latest news and notices for planned maintenance. Check it out:
  • Time tracking information: mojowiki.metadot.net/faqs/time-tracking
  • Mojo Helpdesk wiki: mojowiki.metadot.net
If you don't have a Mojo Helpdesk account, get one for free at www.mojohelpdesk.com.
Read More
Posted in Mojo Helpdesk | No comments

Wednesday, 16 May 2007

ABC News: Das Keyboard, The Reason Why

Posted on 05:18 by Unknown
According to Richard Hart, ABC journalist:

"Das Keyboard has a great feel, because it uses classic mechanical switches. No labels on the keys. Why? To force you to learn to touch type, das why."
  • Full article here.
Read More
Posted in Das Keyboard | No comments

Wednesday, 9 May 2007

All-you-can-eat Das Keyboard

Posted on 10:59 by Unknown
For the culinary demanding users, we have now an answer. Scott Thomsen from Agave Design sent us a pointer to the waffle keyboard.
Read More
Posted in Das Keyboard | No comments

Thursday, 19 April 2007

Useful Web: Try This On The New York Times.

Posted on 10:09 by Unknown
Go to the New York Times and double click on any words. You'll see a pop up windows with its definition! Quite handy.
Read More
Posted in | No comments

Sunday, 8 April 2007

Watch & Listen to Das Keyboard II

Posted on 11:01 by Unknown
Das Keyboard II: the keyboard that clicks. Watch and listen to this YouTube video from modology. It seems that mechanical key switches are addictive to many users...



For more information go to www.daskeyboard.com.


Read More
Posted in Das Keyboard | No comments

Wednesday, 21 March 2007

New: Montastic Mac Widget

Posted on 09:52 by Unknown

Thanks to Jim Menard, Montastic now have its Apple Mac OS X widget.
Read More
Posted in Montastic, News | No comments
Newer Posts Older Posts Home
Subscribe to: Posts (Atom)

Popular Posts

  • Finding Your WHY: How to Do Your Best Work in the New Year | Guest Post by Jeff Sanders
    Every new year is a great opportunity to start over. You don’t have to complete a total reinvention, but there is an unspoken rule that you ...
  • How to Find Zombie Helpdesk Tickets
    Are zombies for real?  I can't say for sure. But I do know that zombie tickets certainly are real...VERY REAL. What are zombie tickets? ...
  • 30 Funny Tech Support Quotes
    Here are my favorite  tech support quotes . Funny Tech Support Quotes This is an RGE (resume generating event). This is a CLO (career limiti...
  • Check Yourself: Five Habits that Destroy a Productive Workday
    Ditch these five habits to instantly increase your productivity.  Do you work really hard but never seem to get much done? We feel your pain...
  • ABC News: Das Keyboard, The Reason Why
    According to Richard Hart, ABC journalist: "Das Keyboard has a great feel, because it uses classic mechanical switches. No labels on th...
  • Ways to Build Your Own Awesome Office Culture
    Mojo Helpdesk customers come from all types of organizations. We work with schools, law firms, churches, IT consultants and a mix of other ...
  • Win Awesome Prizes in Our Support Portal Design Contest
    Check out the new Mojo  Helpdesk Help Center and then customize the design of your own support portal to win awesome prizes.  We've rede...
  • Mojo Helpdesk Support Portal Design Contest: Winners Announced
    Thank you to all who entered in our Support Portal Design Contest ! We received entries from an awesome range of organizations from all acro...
  • 10 Songs That Fuel Productivity at Work
    Do you need to listen to music in order to function at work? At Mojo Helpdesk , we’re huge fans of  “plugging in” while diving into a big pr...
  • Customizing the Mojo Helpdesk Customer Portal Home Page
    One of the great features of Mojo Helpdesk is the ability to customize the Customer Portal home page. When you first visit the page, you...

Categories

  • 2012 trends
  • active listening
  • advanced search
  • agent lists
  • angry customer
  • API
  • assigning tickets
  • auto assigning tickets
  • automation
  • automations
  • backup data
  • best help desk
  • branding
  • business
  • bystander effect
  • call time
  • Christmas
  • Chrome
  • Chromebook
  • church help desk
  • client retention
  • closing tickets
  • cloud
  • company culture
  • competition
  • complaints
  • conference call software
  • consultant helpdesk
  • contest
  • contests
  • CSR
  • custom fields
  • customer communications
  • customer complaints
  • customer concerns
  • customer expectations
  • customer experience
  • customer experience management
  • customer feedback
  • customer loyalty
  • customer portal
  • customer relationships
  • customer representative
  • customer response plan
  • customer satisfaction
  • customer satsifaction
  • customer service
  • customer service calls
  • customer service correspondence
  • customer service representative
  • customer service representative training
  • customer service software
  • customer service tools
  • customer service training
  • customer support
  • customer support form
  • customer support process
  • customer support team
  • customers
  • customization
  • customizations
  • customizing
  • daily backups
  • Das Keyboard
  • data
  • diffusion of responsibility
  • discount
  • diy
  • efficiency
  • ELL parents
  • email
  • email support
  • employees
  • empowering staff
  • ESL parents
  • Events
  • Evil
  • exchanges
  • feature update
  • features
  • Feedback
  • feedback tab
  • field query
  • form widget
  • free conference calls
  • funny help desk quotes
  • funny IT quotes
  • funny IT support quotes
  • funny tech support quotes
  • goals
  • Google
  • Google App Engine Java and GWT Application Development
  • Google Apps for Education
  • Google Apps help desk
  • Google Apps request tracking
  • Google Apps ticket tracking
  • Google Calendar help desk
  • Google Calendar help desk ticket
  • Google Calendar ticket tracking
  • Google Docs
  • Google Gadget
  • google I/O
  • habits
  • happy customer
  • help center
  • help desk
  • help desk adoption
  • help desk benefits
  • help desk branding.
  • help desk deployment
  • help desk features
  • help desk hacks
  • help desk prioritization
  • help desk rollout
  • Help desk software
  • help desk support
  • help desk ticketing system
  • help desk tickets
  • help desk user feedback
  • help desk uses
  • helpdesk
  • hiring
  • hiring customer service
  • HOA help desk
  • HOA request tracking
  • HOA software
  • HOA ticket tracking
  • HOA website
  • holiday
  • holiday customer service
  • holidays
  • home page
  • hosted help desk
  • hosted help desk software
  • hosted helpdesk
  • hosted helpdesk pricing
  • hosted helpdesk software
  • hostile customer
  • how-to
  • iGoogle
  • implement
  • implementation
  • internal support
  • international customer service
  • international support
  • IT
  • knowledge base
  • live chat
  • Metadot
  • Metadot Portal Server
  • mistakes
  • Mojo Helpdesk
  • mojo helpdesk features
  • Mojo Number
  • MojoHhelpdesk
  • Montastic
  • music
  • negative feedback
  • new features
  • New Year's
  • News
  • notification
  • office
  • office culture
  • old tickets
  • personalization
  • personalizing
  • phrase query
  • picking a helpdesk
  • private comments
  • productivity
  • promotion
  • queue access
  • queues
  • request tracking pricing
  • request tracking software
  • response time
  • retail
  • returns
  • satisfaction ratings
  • School help desk
  • school request tracking
  • school software
  • School ticket tracking
  • search
  • search shortcut
  • selecting a helpdesk
  • self help portal
  • self serve portal
  • self service portal
  • shortcut
  • sign up
  • single sign-on
  • SLA
  • small business
  • smartphone optimized
  • social media
  • solved tickets
  • status updates
  • support
  • support portal
  • support portal design contest
  • support software
  • surveys
  • team work
  • telecommuting
  • Thanksgiving
  • ticket form
  • ticket helpdesk
  • ticket queues
  • ticket search
  • ticket tracking
  • ticket tracking pricing
  • ticket tracking rollout
  • ticket tracking software
  • tickets
  • time spent
  • time tracking
  • tip of the week
  • Tips
  • tone
  • training
  • translate a google doc
  • Trends
  • trouble ticketing system
  • tweets to helpdesk tickets
  • twitter helpdesk
  • typrX
  • uberconference
  • Updates
  • upgrade
  • user lists
  • Valentine's Day
  • web hosted help desk pricing
  • wild card search
  • winner
  • work
  • work environment
  • workday
  • write sales proposal
  • written communication
  • Yahoo
  • Yahoo Widget

Blog Archive

  • ▼  2013 (41)
    • ▼  November (5)
      • Finding Your WHY: How to Do Your Best Work in the ...
      • Ways to Build Your Own Awesome Office Culture
      • Mojo Helpdesk Support Portal Design Contest: Winne...
      • 10 Songs That Fuel Productivity at Work
      • Check Yourself: Five Habits that Destroy a Product...
    • ►  October (4)
    • ►  September (6)
    • ►  August (5)
    • ►  July (4)
    • ►  June (1)
    • ►  May (3)
    • ►  April (3)
    • ►  March (3)
    • ►  February (3)
    • ►  January (4)
  • ►  2012 (46)
    • ►  December (3)
    • ►  November (1)
    • ►  October (1)
    • ►  September (1)
    • ►  July (1)
    • ►  June (4)
    • ►  May (6)
    • ►  April (5)
    • ►  March (7)
    • ►  February (9)
    • ►  January (8)
  • ►  2011 (37)
    • ►  December (7)
    • ►  November (5)
    • ►  October (1)
    • ►  September (8)
    • ►  August (5)
    • ►  July (4)
    • ►  May (3)
    • ►  April (2)
    • ►  March (1)
    • ►  January (1)
  • ►  2010 (27)
    • ►  September (6)
    • ►  August (2)
    • ►  July (5)
    • ►  June (2)
    • ►  May (3)
    • ►  April (6)
    • ►  March (2)
    • ►  February (1)
  • ►  2009 (15)
    • ►  November (1)
    • ►  October (1)
    • ►  August (2)
    • ►  June (1)
    • ►  May (2)
    • ►  April (3)
    • ►  March (1)
    • ►  February (1)
    • ►  January (3)
  • ►  2008 (16)
    • ►  December (3)
    • ►  October (1)
    • ►  September (2)
    • ►  June (2)
    • ►  May (3)
    • ►  March (1)
    • ►  February (1)
    • ►  January (3)
  • ►  2007 (10)
    • ►  August (1)
    • ►  July (2)
    • ►  May (2)
    • ►  April (2)
    • ►  March (3)
  • ►  2006 (12)
    • ►  November (2)
    • ►  September (2)
    • ►  July (2)
    • ►  June (1)
    • ►  May (1)
    • ►  April (3)
    • ►  February (1)
Powered by Blogger.

About Me

Unknown
View my complete profile