We have done more improvements for our favorite online ticket tracking service: the API has now the facility to create tickets and comments, the search facility has been greatly improved as well. For more information about Mojo Helpdesk 1.3.0 visit the wiki. For a free Mojo Helpdesk account, sign up at www.mojohelpdesk.com.
Tuesday, 21 August 2007
Monday, 2 July 2007
We have been collecting the feedback from our first distribution of Metadot 7 based on Ruby on Rails. So far so good: we have found no major issues, just tweaks to be done in the installation scripts. For those who want to get their hands on Metadot 7, go to www.metadot.com and sign up to the Metadot Rails forum.
We added a time tracking feature to Mojo Helpdesk, our hosted ticket tracking service. You can now track how much time your tech staff spends helping customers and get statistics per tech, customers, queues, so you know where the real costs are spent. This feature is available for the Enterprise plan customers.
We have also rolled out our a new documentation site, Mojo Helpdesk wiki, that provides our Mojo Helpdesk users not only the online doc, but also the latest news and notices for planned maintenance. Check it out:- Time tracking information: mojowiki.metadot.net/faqs/time-tracking
- Mojo Helpdesk wiki: mojowiki.metadot.net
Wednesday, 9 May 2007
For the culinary demanding users, we have now an answer. Scott Thomsen from Agave Design sent us a pointer to the waffle keyboard.Thursday, 19 April 2007
Go to the New York Times and double click on any words. You'll see a pop up windows with its definition! Quite handy.
Sunday, 8 April 2007
Das Keyboard II: the keyboard that clicks. Watch and listen to this YouTube video from modology. It seems that mechanical key switches are addictive to many users...
For more information go to www.daskeyboard.com.
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